Shipping & Delivery
Thank you for shopping at BEARegards.com. Your order has been received. Please note that from time to time, items go out of stock without warning. If there is a backorder on stock, we will notify you of the delay and expected ship date. Please know that we take great pride in ensuring that your shipment is filled appropriately and in a timely way. We are confident that you will be extremely satisfied with all of our products, and hope you will consider telling others about us as well.
All party lot shipments will show postage of $15 on checkout. Actual shipping of approx $1.00 per animal will be posted to credit card at time of process. We ship by FedEx ground. The $1 per animal is an ESTIMATE of shipping; actual shipping cost will be determined by location and weight per FedEx standards. Additional shipping will be posted as a separate charge.
If you would like some of your party pictures or comments posted on our site, please send them to firstname.lastname@example.org
Thank you for your order! The BEARegards Team
Privacy & Security
We may collect the following information:
name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the list of cookies we collect section.
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns & Replacements
At BEARegards, our return policy is simple; if you are not 100% satisfied with your purchase, we will refund your money or replace the product. No problems, no hassles, no arguing! That's just what we believe. We want parents to enjoy BEARegards as much as children, so our return policy is aimed at keeping you happy as well.
We do ask that you e-mail us first at firstname.lastname@example.org and describe the problem and get a Return Materials tracking number from us. This way we can have a new replacement item packed and ready to be shipped immediately on receipt of the return. You can return up to 10% of your order with no re-stocking fee. If more than 10% of the quantity is returned, we will charge a 20% re-stocking fee.
Please no COD on the returns, we will gladly replace your product or refund your money, but we would like you to pay for the return shipping to us. That sounds fair doesn't it?
Also, please be reasonable about the time frame on the return of the product. You can always e-mail us to explain the nature and circumstances of a delayed return, but I think about four weeks from purchase date is reasonable on the return. Don't you?
Bottom line is this: We want you to be happy with your BEARegards product and we will bend over backwards to ensure you are satisfied. You are our best advertisers. If your child loves their BEARegards comfort bear or gift, we have confidence you will be a return customer and will tell others about us as well. We like that!